YOUR QUESTIONS
FREQUENTLY ASKED QUESTIONSI’m a Beginner, where do I start?
If you’re free of injury you are welcome to join Reformer: Beginner, Mat: Pilates Fundamentals or Equipment: Beginner. These classes are a great place to start if you are brand new to Pilates or the Reformer, or are wanting to refresh your practice. If you’d like to try Equipment Pilates at our Queen Square studio, we recommend starting with our Equipment: Beginners Classes. We advise taking around 5 of these classes before moving onto our Equipment: Align Level Classes, this is so we can ensure you are confident on each piece of Pilates equipment, as you will be working more independently under the expert guidance of one of our expert teachers. If you are looking to build a little more confidence before starting group classes, we recommend booking a 1:1 session. You can read our full guide to class levels and types here. Make sure to check out our intro offers, which are the perfect way to test the waters of group and 1:1 sessions before signing up to memberships or passes. Unsure of where to start? Book a free consultation call and we can help guide you to create a plan tailored to your body and needs. I am working through an injury or medical condition, can I do Pilates?
Pilates is a fantastic way to work through any rehab needs, especially in the way we teach it. Since we opened, we have worked with people with a wide range of needs, and it always amazes us the power of movement to heal and support our body and mind. We do ask that if you’ve had surgery, have a medical condition, or are currently in pain, to first attend a 1:1 session with us. This is so we can spend time with you, explore your needs in detail, and assess your posture and movement. Then we can make recommendations moving forwards, be that more 1:1s or identify which group classes will suit you best. If you would like some advice on the best place to start, drop us an email to speak to one of our team at [email protected]. Or call us on 0117 214 1655. CAN I PURCHASE MORE THAN ONE INTRO OFFER?
Everyone is welcome to purchase one intro offer for classes and one intro offer for 1:1s. Once you have used your intro offer, the best value going forwards is to join us on a membership, where you’ll receive significant savings and lots of member perks! Remember, the team is always on hand during your intro offer to discuss your goals and needs, and we will happily provide guidance to help shape the best plan for you moving forwards. WHAT SHOULD I BRING TO A CLASS
All of our Studios are fully equipped with mats and props, and have everything covered for you. But if you would like to bring your own mat you are welcome to. We have water coolers and cups within the Studios however, if you prefer to bring your own water bottle, please do! If you have any questions on what to expect from our classes or 1:1 sessions, drop us an email to speak to one of our team at [email protected] or call us on 0117 214 1655. Do I need to wear socks or trainers?
We kindly ask for hygiene reasons that you wear socks, ideally grippy socks. We sell a wide range of these at the studio for both men and women. Trainers are not needed for any of our classes. Can I get changed at the studio?
We have a small changing area in our Queen Square studio, and we have showers and dedicated changing rooms at our Bishopston and Paintworks Studios. You can read about our full studio facilities here. Can I join your classes via my MoveGB / CLASS PASS / GYM PASS?
We are no longer part of MoveGB but many of our classes are on ClassPass and Gym Pass. IS THERE PARKING?
Our studios have bike and car parking within close distance to all studios. Bishopston Studio: There is plenty of free parking on the streets nearby and on Gloucester Road, please be aware of parking restrictions on Gloucester Road. There is also cycle parking directly outside the front of the building. Queen Square Studio: There is plenty of on-street metered parking on Queen Charlotte Street. Queen Square and the surrounding area. You can pay with cash or the RingGo parking app. There is cycle parking directly outside the front of the building. Paintworks: There is free parking a stone's throw from the studio, within the Paintworks development, plus plenty of bike racks available outside the front of the studio. If the Paintworks car park is full, there is free parking on Bath Road, directly outside the Paintworks development, or at Sainsbury's which is a 10 minute walk. You can see full details for parking here. What is your cancellation policy?
We have a 48-hour cancellation policy for 1:1 sessions and a 24-hour cancellation policy for group classes. If notice is given after this period your class or 1:1 session will be charged and counted as normal. If you give notice before the cancellation period your session won’t be counted and can be rearranged to another time. If you are feeling unwell and showing any symptoms of Covid-19, contact us as soon as possible to cancel your sessions. We will not be able to see any clients who are showing signs of Covid-19, and require 12-hours cancellation notice. A positive PCR result will also need to be provided. Refer to our terms and conditions for full details. WHAT IS YOUR WAITLIST POLICY?
When a client cancels and you are next on the waitlist, you will be automatically added to class. Note, automatic addition to class happens at any point up to 1 hour before class. You will receive a notification email and push notification to alert you of the waitlist to class promotion. If you have these turned off, we recommend that you keep checking your app or turn on notifications in your profile. By being on the waitlist we will assume you are ready and happy to attend class should a space become available. It is possible that a space becomes available up to 1 hour prior to class, meaning you may be automatically added to class. If plans change and you won’t be able to make the class, you will need to cancel yourself off the waitlist to prevent being added and then having to late cancel. You can do this the same way you would cancel any class booking. DO YOU RUN ANY TEACHER TRAINING?
Yes, we are a Pilates Education Studio and run training throughout the year which you can find here. WHERE ARE YOU LOCATED?
Our Bishopston Studio: Located in Bristol North Baths, Gloucester Rd, Bishopston, Bristol BS7 8BE. (Group Reformer Classes, 1:1 and 2:1 sessions available). Our Queen Square Studio: Located in Bristol Osteopaths, 57 Queen Charlotte St, Bristol BS1 4HQ. (Group Equipment Classes, Mat Classes, 1:1 and 2:1 sessions). Our Paintworks Studio: Located 107 Paintworks, Bristol, BS4 3DL. (Group Reformer Classes, 1:1 and 2:1 sessions available). How do i purchase a gift card?
You can buy a gift card for any amount, or gift one of our intro offers to a loved one. We are happy to help get this setup for you, drop us an email to speak to one of our team at [email protected] or call us on 0117 214 1655. What are your terms and conditions?
Please click here to view our terms and conditions. |
