TERMS & CONDITIONS
INTERPRETATION AND VARIATION
1.1 In the Terms and Conditions the following definitions apply:
"Company" means SOUL PILATES LTD.
"Member means any person that has completed and submitted the online registration form (the "Registration Form") at the SOUL PILATES website, www.soulpilates.co.uk, and which registration has been accepted by the Company.
"Studio" means the SOUL PILATES Studio at 57 Queen Charlotte Street, Bristol BS1 4HQ and Bristol North Baths, Bristol BS7 8BE)
"Terms and Conditions" means these terms and conditions.
1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
1.3 The Terms and Conditions are incorporated into the Registration Form.
1.4 The Company reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Members. Any such changes will be notified to Members and, until revoked, are and will be binding on Members.
1.5 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
2.1 Subject to condition 2.2, when a person has completed the Registration Form he will become a Member of the Studio.
2.2 Acceptance of a person as a Member is in the absolute discretion of the Company.
2.3 The Company reserves the right to expel from the Studio, suspend for a specific period or refuse to renew the membership of any Member whose conduct is or may, in the Company's reasonable opinion, be injurious to the character of the Studio or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Members of the Studio. Any Member so expelled will forthwith cease to be a Member of the Studio and will not be entitled to any refund for any period during which his membership is suspended.
2.4 If a Member brings a guest to the Studio for a session that guest must before the commencement of the relevant session become a Member in accordance with and subject to the Terms and Conditions.
3. STUDIO OPENING TIMES
Details of session times at the Studio may vary from time to time. Session times will be published by the Studio and will be available either at the Studio or at www.soulpilates.co.uk
4. PAYMENT TERMS
4.1 Details of session prices and gift certificate prices are available either at www.soulpilates.co.uk/our-pricing or directly from the Studio and will be such prices as determined by the Company from time to time.
4.2 A Member may not attend any session at the Studio without first booking and paying for the relevant session.
4.3 Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in the Terms and Conditions.
Membership payment terms
4.4 Each monthly payment must be paid in full up front before the monthly services will be provided. The payment date will remain a monthly anniversary of the first payment, unless agreed otherwise in writing. If cleared funds are not received in full, the session will not take place and will be treated as a late cancellation and will be counted as one of your monthly sessions, unless written agreement is confirmed otherwise.
5. GENERAL BOOKINGS AND CANCELLATIONS
5.1 A Member may only book or reschedule sessions for themselves via their personal Studio booking facility at www.soulpilates.co.uk or their Soul Pilates app (which is available on Apple and Android devices)
5.2 Members will be charged for a session where cancellation or the rescheduling of a session is not made online within the notice period specified for that session.
5.3 Sessions are booked on a first-come first-served basis. A Member may use the waiting list facility at www.soulpilates.co.uk in the event that his first choice session is unavailable. If a Member joins the waiting list for a particular session and then books that session his booking will be subject to the Terms and Conditions in the usual way.
5.4 Cancellation policy Covid-19 - In the event of receiving a track and trace alert or receiving a positive test the following process will apply for cancellations. You will be required to provide us with 12 hours notice prior to your 1:1 session should you need to cancel in the event of a track & trace notification or positive test. We will ask you share a screenshot of your test or alert for proof.
For classes, the policy of 24 hours will remain.
5.5 Private One-to-One sessions are subject to a 48-hour cancellation policy. Any cancellation or rearrangement without reasonable excuse, must be made a minimum of 48 hours in advance of scheduled sessions via email or telephone. If you are unable to attend your session on the day for whatever reason, please notify us via your app or via email on email@example.com. If a session is cancelled with less than 48 hours’ notice, the session will be counted and not refunded or carried. For any cancellation outside 48 hours, the session can be re-arranged within two months.
If notice is given less than 12 hours before a session or class, you will be charged 50% of your session fee.
For class bookings
5.10 Any cancellation or rearrangement without reasonable excuse, must be made a minimum of 24 hours in advance of scheduled classes via your online account.
5.11 If a Member is unable to attend a class on the day for whatever reason, still cancel your class as this will allow us to notify any members on the waitlist of spaces available.
5.12 If a class is cancelled with less than 24 hours’ notice, the class will be counted and not refunded. For any cancellation outside 24 hours, the session pass will be refunded to your account.
6. MEMBERSHIP TERMS & CANCELLATIONS
6.1 Minimum contract commitment is 6 or 12-months. Refer to your confirmation email and account profile for the minimum period of your contract.
6.2 Our memberships are set to auto renew and require 30 days notice to cancel before your renewal date.
6.3 Payments are made via direct debit on the anniversary date of your first payment.
6.4 Any sessions not used within the month can be caught up within the month it is due or the following month (up to 60 days).
6.5 The business reserves the right to cancel or suspend your membership privileges for any time for any reason. If such cancellation or suspension is due to a violation of Studio policies, violations of terms or due to damages rendered by yourself or your guest, you are subject to full responsibility of the terms of this agreement along with a £50 fee and any charges for repairs to damages made.
Cancellation - minimum commitment 6 or 12 months
6.7 If you wish to cancel before the 12 or 6 month period is over without reasonable excuse a cancellation free of £230 or 50% of the remaining fees due, whichever is less. In lieu of the cancellation fee, you may choose to buy a package of 10 classes for £230. The remaining term of the contract will cease and you will have 10 classes to use within one year of cancellation. No refunds.
6.8 If you are cancelling due to illness or you are moving home we will require proof of your move or a Doctor’s note and in this circumstance we will be able to cancel the membership with no cost.
6.9 Should you need to cancel your membership, you will need to provide notice at least 30 days before your next installment in writing to firstname.lastname@example.org. Any outstanding passes/sessions not used will be valid for use for up to one month.
Freeze / changes to memberships
6.10If you have a term membership (6 or 12 months) you may freeze time on your membership for two months or 2 x one month in any 12 month period. Once you resume any usage of the STUDIO, the freeze will terminate and your membership will continue to be active.
6.11 Valid reasons to freeze your membership included extended holiday, redundancy, Covid / illness that leaves you unable to attend for more than a month. The decision of valid pause to memberships will be at the discretion of the studio owner.
6.12 You are able to upgrade your membership at any point, however we will be unable to downgrade any memberships without reasonable excuse. The decision to change your membership will be made at the discretion of the team. Minimum terms are not transferable, if you transfer from one minimum period to another minimum period membership, you will restart your minimum period term on the new membership.
MEMBERSHIPS – MONTHLY ROLLING CONTRACTS
6.13 It is the Member’s responsibility to let us know if you wish to terminate your auto renew membership by giving the 30 days’ notice via email to email@example.com.
6.14 Payments will be auto renew, on the anniversary date of your first payment
6.15 Any sessions not used within the month can be caught up within the month it is due or the following month (up to 60 days)
7. FITNESS AND HEALTH
7.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
7.2 Members are required to follow the instructions of the instructor at all times.
8. LIMITATION OF LIABILITY
8.1 The Company cannot be held responsible for any particular session, instructor and/or item of Pilates equipment not being available for whatever reason. The Company reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities, provided to Members, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.
8.2 It is the Member's responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.
8.3 The Company accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.
9. USE OF FACILITIES
9.1 A Member is entitled to use the Studio's facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
9.2 Children under the age of 16 may only use the Studio and attend classes if accompanied by an adult.
9.3 Children over the age of seven may not enter changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult.
10. PERSONAL BELONGINGS
Personal belongings are brought onto the Studio premises at the Member's own risk and the Company does not accept liability for any loss or damage whatsoever to such items.
Members are requested to wear a form of dress appropriate to the practice of Pilates and SOUL PILATES recommend that Members wear stretch pants or shorts and a T-shirt or sports top and avoid items with zips as this can damage the equipment. Members should attend sessions barefoot with socks. Footwear should be removed in the reception area before entry to the studio.
12. SAFETY & HYGIENE
12.1 In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or studio. Only water is permitted in the Studio. Other than with the exception of guide dogs no pets are permitted in the Studio buildings or grounds.
12.2 Notwithstanding paragraph 11.1 above, Members must not walk around the Studio barefoot if they have verrucas or similar foot complaints.
12.3 Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason. In the event of a fire, Members are asked to make their way to the nearest available exit.
12.4 Smoking is forbidden in the Studio.
13.1 Members are required to give notice to the Company of any change of home address or email address. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address (of either type) notified to the Company.
13.2 The Company reserves the right to refuse admission to the Studio.
13.3 The Company may assign the benefit of the Registration Process and a Member's membership to a third party at any time without notice to the Member.
13.4 A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.
13.5 The Company may, if a Member so wishes, communicate with the Member by electronic mail ("email"). By providing an email address to the Company the Member consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email.
13.6 Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.
13.7 Any marketing, educational or other materials of this nature whatsoever produced by the Company in connection with the Studio and which are made available to Members at the Studio will at all times remain the property of the Company and will be subject to the Company's copyright.
13.8 From time to time, teachers and members of the team may capture videos or imagery during class for use on our social and marketing channels (e.g. instagram, email and website). By sigining this agreement you are confirming you are happy for these to be used without prior written consent. If you would prefer to not have images or videos captured of yourself at any point during a session or class, please notify a teacher at the beginning of your session.