KEEPING YOU SAFE

COVID-19 PROTOCOL AND SAFETY

We are thrilled to be able to open our doors and welcome you back into the studio for 1:1s and group classes from the 17th May!

We want to assure you that we continue to work hard to keep you and our teachers as safe as possible, whilst also making your experience with us as exciting, invigorating and as smooth as possible. 

As such we have a few procedures in place to help ensure you can move better, feel better all within a safe space! Many of these policies have always been in place but we're doing more of them, more often. 

Should you have any questions or concerns regarding this, do drop us an email at hello@soulpilates.co.uk 
.  Lucky for you we all love cleaning as much as Pilates

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EXTRA CLEANING
We allow extended time between all 1:1 sessions and group classes to allow for extra cleaning time and room ventilation. Our teachers clean after every session, but we ask you to also wipe down your equipment or mat before leaving.  The products will be be using are GymiTize Wipes which are biodegradable and approved for Covid-19, Dettol All in One & Dettol Spray
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FRESH AIR & VENTILATION
Our Bishopston studio features fresh air vents, meaning we always have a circulation of fresh air coming into the studio. Our Queen Square studio has large windows open to allow constant circulation of fresh air.
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CAPACITY
We have ensured our class capacity means you can keep a safe distance from your fellow class mates. We are pleased that we are also able to open our changing and shower facilities again, and ask you respect social distance when using these. 
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REGULAR TEACHER TESTING
​Our teachers regularly take lateral flow tests to ensure we are in tip top condition to teach you. ​Masks are worn in all common areas of the building and full PPE is worn during 1:1 sessions, meaning you can get the exact same 1:1 experience as pre Covid (if you wish for us to offer hands on corrections).
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MASKS
We do ask clients to wear masks throughout both buildings and can only be removed once safely settled at your mat or Reformer. 
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For our Covid 19 cancellation policy and to understand what you can expect from classes see below.

Cancellation Policy

Cancellation of 1:1 sessions & group classes
In the event of receiving a track and trace alert or receiving a positive test the following process will apply for cancellations.

In addition to our standard 24 hours cancellation policy, for any Covid related cancellations we ask you provide us with 12 hours notice prior to your 1:1 session should you need to cancel in the event of a track & trace notification or positive test. We will ask you share a screenshot of your test or alert for proof.

If notice is given less than 12 hours before a session or class, you will be charged 50% of your session fee.

For classes, the policy of 24 hours will remain as per our standard terms and conditions. 

What to Expect in a 1:1 Session
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  • Come to your session in clean clothing ready for your session with limited belongings. You will be able to leave small items and a bag in one of our designated boxes which will be cleaned between sessions.
  • Arrive for your session on time, no more than 5 minutes before the start of your session to help ensure we leave enough time to clean between clients. If you are early, please wait outside the main entrance to each studio until your appointment time.
  • We ask you sanitise your hands-on arrival and when entering the building. Before you enter the Queen Square studio we kindly ask you to wash your hands in the toilets on route next to the studio.
  • ​You are welcome to bring your Pilates props but all our props will be sanitised / quarantined thoroughly between sessions.
  • Fresh clean socks are to be worn during your session. Grip socks are available to purchase from both studios.
  • Please wear a mask as you enter both of our studio buildings. We will be able to remove your mask once safely in our studio at your reformer, equipment or mat.
  • Our teachers will be wearing full PPE.
  • No shoes are to be worn in the studio.
What to Expect for a Group Class​
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  • Please arrive for the class dressed for your class with minimal belongings.
  • Any belongings and shoes should be left in our storage unit outside of the studio. Your instructor will direct you as to were these are. 
  • Clean grip socks must be worn in all equipment and Reformer classes and it is advised to wear socks in our Mat classes also. These can be purchased at both studios.
  • Please arrive no more than 5 mins before the class start time and observe social distancing as you make your way into the studio.
  • You must wear a mask in the building at all times but you can remove it during your group class.
  • Please sanitise your hands upon entering the building. 
  • You are welcome to bring your own mat or a full length towel (small towels will not be permitted) to place on one of our mats.
  • At the end of the class, please wipe down your mat or reformer before leaving. Please observe social distancing when leaving.