COVID-19 PROTOCOL AND SAFETY

We are thrilled to be able to open our doors and welcome you back into the studio!

We want to assure you that we are and have been working hard to keep you and our teachers as safe as possible, whilst also making your experience with us as exciting, invigorating and smooth as possible. 

As such we have put in place a few new procedures to help ensure you can move better, feel better all within a safe space! Many of these policies have always been in place but we're doing more of them, more often. 

Should you have any questions or concerns regarding this, do drop us an email at hello@soulpilates.co.uk 
What to Expect for a 1:1 Session
To help keep everyone fit, well and able to move with us we ask our clients to:
  • Please come to your session in clean clothing ready for your session with limited belongings. You will be able to leave small items and a bag in one of our designated boxes which will be cleaned between sessions.
  • Arrive for your session on time. To help ensure we leave enough time to clean between clients, we won’t allow anyone into their session until the time of their appointment. If you are early, please wait outside the front door until your appointment time.
  • We ask you to sanitise your hands-on arrival and when entering the building. Before you enter the studio, please wash your hands in the first floor toilets on route to the equipment studio. 
  • Please bring a small towel for use on the equipment during your session. Towels will also be available to purchase.  
  • You are also welcome to bring your own mat and Pilates props. 
  • Fresh clean socks are to be worn during your session. Grip socks are available to purchase from the studio, as are grip gloves should you wish to use them. 
  • We will be asking you to wear a mask in your session. Please wear a mask as you enter the building. As we are an based within an osteopathic practice this is as per the government guidelines. 3-ply surgical masks are available to purchase at the studio for £2. 
  • No shoes are to be worn in the studio.​
Reduced Capacity 
We have limited the number of people allowed in the studio at any one time. Based on current guidelines there will be only one teacher and the maximum of two clients in the Equipment studio at any one time to ensure we maintain social distancing. And in the Loft studio we will have five clients and one teacher in the studio which allows us to maintain a 2 metre distance between mats. 
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What to Expect for a Loft Studio Class
  • Please arrive for the class dressed for your class with minimal belongings. We will not have changing rooms open for changing, only for storing your belongings. Please remove your shoes and leave them in the 2nd floor changing area. No shoes are to be worn in the loft studio.
  • Please ensure you have clean socks. Sock must be worn in class. 
  • Please arrive no more than 10-mins before the class start time and observe 2m social distancing as you make your way to the loft studio. 
  • You must wear a mask in the building at all times but you can remove it during your class.
  • Please sanitise your hands upon entering the building. 
  • Please bring your own mat or a towel to place on one of our mats. Grip towels which fit perfectly over your mat and still provide grip are available to purchase. 
  • This class will be streamed live so you may be visible to the people at home.
  • At the end of the class the instructor will ask you to leave one by one, in a specific order. Please observe this. 
Cleaning & Safety Measures 
As you would expect, we will be carrying out extra cleaning and sanitising throughout the studio and building both between client sessions and throughout the day. The products will be be using are: We have covered soft materials such as our cotton reformer handles in vinyl to ensure they can be thoroughly sanitised between sessions. 
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We have stayed in close contact with all of our teachers to ensure everyone is fully trained on procedures and they are fit and well to attend their sessions with you.  We will also ensure the space is well ventilated. Fans and air conditioning will be out of use during this time. 
Cancellation & Illness 
If you are feeling unwell and showing any symptoms of Covid 19, please contact us as soon as possible to cancel your sessions. We will not be able to see any clients who are showing signs of Covid 19:
  • High Temperature
  • A New Continuous Cough
  • A loss or change to your sense of smell or taste​

48-hours notice is required for any cancellations, except in the event of symptoms of Covid-19 where we ask you give 24-hours notice.
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If notice is given after this period the session will be charged and counted as normal. If you give notice before the cancellation period, the session can be rearranged to another time to suit you and your teacher.